FAQ
We offer a comprehensive range of cleaning services including residential cleaning, commercial cleaning, janitorial services, and special cleaning services for events or unique requirements.
Our coverage extends to Toronto and neighboring municipalities. If your residence is within these areas, you're in luck! Otherwise, please reach out to us at info@cleaningclub.ca or call 416-825-9778, and we'll try to accommodate your request if feasible. Please be aware that we retain the right to decline service to any location at our discretion.
You have the flexibility to schedule either one-time cleanings or set up regular cleaning appointments based on your needs. There's no requirement for a long-term contract. Just give us call at 416-825-9778.
We typically require at least 48 hours notice for booking a cleaning appointment, but we do our best to accommodate last-minute requests whenever possible.
Yes, we offer specialized cleaning services for events such as parties, weddings, or post-construction cleanups. Just let us know your requirements, and we'll tailor our services accordingly.
Our cleaners are highly trained professionals with extensive experience in the cleaning industry. They undergo rigorous training programs to ensure they are equipped with the latest cleaning techniques and knowledge. Additionally, they possess expertise in handling various cleaning equipment and eco-friendly cleaning products to deliver exceptional results. You can trust that our cleaners have the expertise needed to tackle any cleaning job with precision and efficiency.
Yes, all our cleaners are fully insured and bonded for your peace of mind.
The decision is yours to make. While some of our clients choose to be present during the first cleaning session to provide detailed instructions, it's not obligatory for subsequent cleanings. However, if you won't be present, it's vital that you provide instructions on how our team can access your property in your absence.
Our cleaners undergo rigorous background checks, and we have strict security protocols in place to ensure the safety of your property during cleaning.
Yes, we understand that every client has unique cleaning requirements. That's why we offer customizable cleaning packages to suit your specific needs and budget.
The time required for cleaning depends on various factors such as the size of the property, the level of cleaning required, and any specific requests you may have. We'll provide you with an estimated duration before the cleaning begins.
Yes, we offer cleaning services seven days a week, including weekends and holidays, to accommodate your schedule.
We strive to be transparent about our pricing, and there are no hidden fees. Any additional charges, such as for specialized cleaning services, will be discussed with you upfront.
Our team of professionals arrives fully equipped with their own cleaning supplies. However, if you have a preference for certain products, you can either provide them for our cleaners or inform them upon their arrival, and they will gladly accommodate your request. It's important to note that while eco-friendly cleaning solutions are effective for general cleaning and disinfecting, they may not always be sufficient for tougher tasks such as removing discolorations or stubborn mold. If you have specific preferences for eco or non-eco solutions, please inform us when booking your appointment. Your satisfaction is our priority, and we're here to fulfill your wishes to the best of our ability.
